Make every order easier to support.
Connect product knowledge, order context and service actions across voice and chat. Help customers finish the journey with fewer handoffs.
A better experience, beyond the checkout.
Built around
the systems you already run.
- Commerce platform
- Order management
- Helpdesk
- Product catalogue
WORKFLOWS FOR RETAIL & COMMERCE
The work behind
a better experience.
From the first request to the final handoff. Explore the workflows we can connect for your team.
Product discovery
Turn questions into a useful shortlist.
Where work stalls
Shoppers search category pages or wait for someone to explain which product fits their needs.
A connected workflow
Use the current catalogue and approved product information to answer questions and help the shopper compare relevant options.
Order support
Find the answer behind the order number.
Where work stalls
Agents piece together fulfilment, payment and delivery information in separate tabs.
A connected workflow
Verify the request, retrieve the permitted order events and explain the current status with a concrete next step.
Returns
A return journey with fewer loose ends.
Where work stalls
Customers repeat order details while agents manually check policy and return eligibility.
A connected workflow
Collect the reason, check your return rules and prepare the permitted return action with the full order context.
After-sales
Keep service going after checkout.
Where work stalls
Warranty and installation requests bounce between the store, service partner and support desk.
A connected workflow
Identify the product, gather required evidence and coordinate the next service action in your existing tools.
A better handoff starts
with the whole story.
THE CAPABILITIES BEHIND THE WORK
Human conversations.
Connected operations.
Bring the answer, the action and the right person into the same workflow.
BEFORE WE GET STARTED
A few things
worth knowing.
The practical details for your retail & commerce team.
Explore the Trust CenterDoes the agent use live order information?
Where your systems expose it, the workflow retrieves current order and fulfilment context through approved integrations. If a source is unavailable or stale, that limitation is surfaced and the request can be handed off.
Can it issue refunds?
Only within the permissions and approval thresholds you explicitly configure. You can start with suggested actions and require a human to approve every refund.
Can the same workflow run in voice and chat?
Yes. The channels can share the same product knowledge, order context and action rules, with channel-specific identity checks and conversation design.
Where does the workflow run, and who owns it?
We scope deployment in your cloud or VPC with your security team. The code, prompts, evaluations and runbooks are handed over in your repository so your team can operate and change the workflow.
Where do we start?
Bring one workflow to a working session. We inspect the actual handoffs and exceptions, agree a baseline and choose a scoped first build. The timeline follows the integrations and review requirements we find.
START WITH ONE WORKFLOW
Let’s connect the work.
Bring the handoff that stalls, the queue that grows, or the question your team answers every day.
