Move commerce forward. Let us handle what slows it.
Agents that understand what the customer wants, work across your catalogue, inventory and order systems, and complete the next action — from finding the right product to resolving a return, without another queue or handoff.
A better experience, beyond the checkout.
More conversions. Fewer unresolved conversations.
Built around
the systems you already run.
- Commerce platform
- Product and inventory systems
- Order management
- Helpdesk and CRM
WORKFLOWS FOR RETAIL & COMMERCE
Turn customer conversations
into completed actions.
Customers do not just want an answer. They want the right product found, the order changed, the return started or the service appointment booked.
Product discovery
Help every shopper find their best next choice.
Where work stalls
Shoppers struggle to translate a need — occasion, budget, fit or compatibility — into the right product. Generic search returns options, but does not help anyone decide.
A connected workflow
Understand the shopper’s requirements, search the approved product data and compare the relevant options. The agent can answer the follow-up questions and move the chosen product into the cart.
Order resolution
Resolve the order, not just the status question.
Where work stalls
Agents move between order, payment, warehouse and carrier systems to work out what happened. The customer gets a status update and still has no resolution.
A connected workflow
Verify the customer, reconstruct the order journey and determine the permitted next action. The agent can update delivery instructions, trigger approved replacements or refunds, and record the outcome.
Returns and exchanges
Turn a return into the right resolution.
Where work stalls
Customers repeat order details while agents manually check eligibility, collect evidence and explain the different return options.
A connected workflow
Understand the return reason, verify the applicable policy and present the eligible options — an exchange, a replacement, store credit or a refund. Generate the return action and update the order record.
After-sales service
Keep the experience moving after checkout.
Where work stalls
Warranty, installation and repair requests bounce between the retailer, the manufacturer, the service partner and the support team.
A connected workflow
Identify the product, verify the coverage, collect the required evidence and coordinate the appropriate service action — troubleshooting, parts, a repair or an appointment.
One conversation
can finish the job.
We carry the customer’s context from question to action — across voice, chat, order systems and service partners — without making them start again at every handoff.
THE CAPABILITIES BEHIND THE WORK
Human conversations.
Connected operations.
Bring the answer, the action and the right person into the same workflow.
BEFORE WE GET STARTED
A few things
worth knowing.
The practical details for your retail & commerce team.
Explore the Trust CenterDoes the agent use live order information?
Where your systems expose it, the workflow retrieves current order and fulfilment context through approved integrations. If a source is unavailable or stale, that limitation is surfaced and the request can be handed off.
Can it issue refunds?
Only within the permissions and approval thresholds you explicitly configure. You can start with suggested actions and require a human to approve every refund.
Can the same workflow run in voice and chat?
Yes. The channels can share the same product knowledge, order context and action rules, with channel-specific identity checks and conversation design.
Where does the workflow run, and who owns it?
We scope deployment in your cloud or VPC with your security team. The code, prompts, evaluations and runbooks are handed over in your repository so your team can operate and change the workflow.
Where do we start?
Bring one workflow to a working session. We inspect the actual handoffs and exceptions, agree a baseline and choose a scoped first build. The timeline follows the integrations and review requirements we find.
START WITH ONE WORKFLOW
Bring us the customer journey
that keeps breaking.
The abandoned search, the unresolved order or the return that crosses five systems before anyone can complete it.
