Built around your industry Your world. Connected workflows. Explore the systems, the exceptions and the work we can connect for your team.
Explore industries
Credit Move the application. Keep the relationship. From first enquiry to the next repayment.
Explore credit
Insurance Move every risk decision forward. Let us handle what slows it. Less chasing. More informed underwriting.
Explore insurance
Healthcare Move care forward. Let us handle what slows it. More time for people. Less time finding answers.
Logistics Move every shipment forward. Let us handle what slows it. Keep freight, documents and exceptions moving.
Retail & commerce Move commerce forward. Let us handle what slows it. From a product question to a resolved order.
Explore retail & commerce
Manufacturing Move production forward. Let us handle what slows it. Connect the supplier, the shop floor and the office.
Explore AtomsAI How the work actually gets done. Illustrative workflows with their numbers and method, alongside notes on building and evaluating AI systems.
All resources
Case studies One workflow, measured. The rest are next door. A baseline first, the same population after, and the client’s own dashboard as the record. No number without a denominator.
Blog What broke, and what we changed. Notes on building and evaluating AI systems in production — the reasoning behind the numbers, without a sign-up.
Company Built by the team behind JustCall 6,000+ customers. Peak XV Partners and Base10 backed.
Company overview
About us We ship systems, then we hand them over. An applied AI team from the group behind JustCall. We embed with your engineers, build the workflow that pays for itself, and leave you owning it.
Read our story
Careers We hire senior. That’s the filter. Forward-deployed engineers, evals and reliability engineers, delivery leads. Remote-first, with overlap.
Contact Talk to the people who ship the work. Bring one workflow to a working session. We inspect the actual handoffs and exceptions, and agree a scoped first build.
Contact us
Trust Center SOC 2 Type II. HIPAA. GDPR. Your cloud. Where the workflow runs, what it stores, and who can see it — the deployment matrix and the disclosures in one place.
Brand The type, the grounds and the dot system. How the mark, the grounds and the motion work — and the rules the site itself is built on.
See the brandAtomsAI / Ticket agent
Reads every ticket the moment it arrives, finds the complaints, fraud reports and customers who need extra care, starts the right deadline and sends each one to the right team.
Built for banks, insurers, utilities, telecoms and outsourced contact centres.
This is the third time I've asked you to refund this fee. I've lost hours at work and I'm struggling to pay my bills as it is.
Why it matters
Large service teams handle thousands of tickets a day, across many queues and channels.
Some are complaints, fraud reports or customers in difficulty, with rules on how fast you must reply.
Miss one in the pile, and it becomes a fine or an ombudsman case.
Customers rarely write “complaint”. An angry email about a fee looks like any other.
Spreadsheets and calendar reminders, until one slips through.
Many brands, clients and teams, each with its own tags and rules to learn.
What it does
Complaints, fraud, disputes and customers in difficulty, spotted from what people say, not the words they use.
Every deadline set and tracked, with a reminder before it's missed.
Each brand, client and team keeps its own tags, routes and service levels, all in one stream.
Hardship, illness or bereavement goes to a specialist.
Email, letter and call about one problem become one ticket, one clock.
In your approved wording, ready to check and send.
Notices when one complaint type suddenly grows, and tells the complaints lead.
Fewer fines and ombudsman cases, a full record for your regulator, and sorters back on customer work.
Channels, capabilities and integrations
Works on tickets from email, forms, chat, social, voicemail and scanned letters. Tags, deadlines and routing are set inside the helpdesks and case systems you already use.
SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.
Overnight and at weekends too, so no deadline starts ticking unseen.
The right team, with the ticket classified, the deadline set and an acknowledgement drafted.
Salesforce Service Cloud, ServiceNow, Zendesk, Freshdesk and Genesys. Complaint and case-management systems. Several helpdesks at once, one per client or brand. Anything else through APIs and webhooks.
Scoped access, approved per action
Ticket queue
See how each ticket was classified, where it went, and which deadlines are close.
Pick your industry to see how the agent finds, clocks and routes tickets.
Complaints have legal deadlines, and customers rarely use the word “complaint”.
A customer asks for a fee refund for the third time.
Tags it a complaint and starts the response clock.
Answered within the deadline
A customer reports a card payment abroad.
Flags fraud and sends it to the fraud team now.
Card frozen in minutes
Disputes and hardship requests need the right team and the right timeline.
A cardholder disputes a merchant charge.
Tags it a dispute, attaches the transaction, routes it.
Dispute opened on time
A borrower says they lost their job.
Flags possible hardship for a specialist.
Handled with care, by the rules
Claim complaints and cancellations hide among routine policy questions.
A customer disagrees with a claim payout.
Tags it a complaint, links the claim, starts the clock.
Reviewed by complaints, not claims
A customer adds a driver.
Routes it to the policy team as routine.
Done the same day
Billing complaints spike after price changes, and vulnerable customers need priority.
A customer mentions a home oxygen machine.
Flags them for the priority services register.
Protected from disconnection
Bill complaints jump after a tariff letter.
Groups them and alerts the complaints lead.
One clear response, sent early
Millions of tickets, and complaints that can escalate to an ombudsman.
A customer complains about repeated outages.
Tags a complaint and checks the outage history.
Resolved before it escalates
One customer writes on three channels.
Merges them into one ticket.
One owner, one answer
Every client has its own queues, tags and service levels to follow.
Tickets for 12 clients arrive in one stream.
Applies each client's tags, teams and deadlines.
Every client's service level met
A ticket arrives in Portuguese.
Sends it to the Portuguese-speaking team.
Answered in the customer's language
Appeals and grievances have fixed timelines, and members don't use those words.
A member asks why a claim was refused.
Tags it an appeal and starts the clock.
Decided within the deadline
A member needs approval for surgery this week.
Flags it as an urgent appeal.
Fast-tracked by the rules
Complaints and requests about people's savings must be handled exactly right.
A customer complains a pension transfer is late.
Tags a complaint, links the transfer, starts the clock.
Answered in time
A family member writes after a death.
Routes it to the bereavement team.
Handled with care
High volumes, strict response times and many departments.
A resident reports a missed bin collection.
Sends it to waste services with the address.
Fixed without a hand-off
A resident complains about a council decision.
Tags it formal and starts the response clock.
Replied within the deadline
Categories and deadlines follow your own rules and your regulator's.
Controls and evals
Pricing
No fixed tiers. Every ticket agent is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.
Tell us what you need.
Share your journeys, channels and systems. We'll come back with a scope and a price.
Contact usShare a sample of past tickets. We'll show which ones were complaints, fraud or customers in difficulty, and how many were caught in time.
We keep this simple. Strictly necessary cookies always load. Analytics and performance measurement stay off until you say yes. What we collect.