Move care forward. Let us handle what slows it.
Connect conversations, documents, scheduling, EHR and payer workflows so routine requests get completed, not merely answered. We automate the administrative path, preserve the audit trail and route clinical decisions to qualified staff.
More time for the people who need you.
More capacity for care. Less work between systems.
Built around
the systems you already run.
- EHR and practice management
- Scheduling and referrals
- Contact centre and helpdesk
- Payer portals and clinical knowledge
WORKFLOWS FOR HEALTHCARE
The work between a patient request
and completed care.
A patient call can trigger eligibility checks, document collection, scheduling, referrals and record updates. We connect those steps so your team does not have to carry the request by hand from one system to the next.
Patient access and intake
Turn the first conversation into a ready-to-work case.
Where work stalls
Patients repeat the same information across calls, forms and portals. Staff then re-enter demographics, insurance details, symptoms and documents before the request can move forward.
A connected workflow
Guide the patient through intake over voice or chat, collect the required documents, validate what arrives and write structured data into the right system. Missing information is pursued automatically; clinical concerns are routed at once.
Scheduling and referrals
Fill the right appointment, not simply the next available slot.
Where work stalls
Scheduling teams navigate provider rules, locations, insurance restrictions, referral requirements and appointment types while moving between calls, calendars and inboxes.
A connected workflow
Understand the patient’s request, identify the appropriate specialty and appointment type, check the prerequisites and coordinate booking, rescheduling or waitlist placement in the existing scheduling system.
Benefits and prior authorisation
Move the case forward before the patient has to call again.
Where work stalls
Benefit and authorisation information sits across payer portals, policy documents, faxes and call notes. A missing code or document may not surface until the appointment is already at risk.
A connected workflow
Gather the patient, plan and procedure context, retrieve the available benefit and authorisation information, identify what is missing and prepare a sourced summary for staff or the patient.
Patient follow-up
Make sure the next step happens after the patient leaves.
Where work stalls
Follow-up instructions, referrals, test scheduling and document requests are spread across discharge notes, task queues and call lists. Teams often find the missed step when the patient calls back.
A connected workflow
Trigger personalised follow-up from approved care instructions, contact patients over voice, SMS or chat, confirm the next administrative steps and update the patient record. Unanswered outreach and reported concerns are routed by protocol.
One conversation can complete
the next five steps.
A patient should not have to understand your internal systems. We carry the context from conversation to action — collecting information, checking requirements, updating records and bringing in your team when human judgement is needed.
THE CAPABILITIES BEHIND THE WORK
Conversations that move
healthcare operations forward.
Bring the patient, the information, the action and the right member of your team into one traceable workflow.
Voice
Handle routine inbound and outbound conversations, collect information, complete administrative actions and hand over with the context intact.
Chat
Help patients and members find approved information, submit documents, complete intake and take the appropriate next step.
Human oversight
Set explicit clinical and operational boundaries, require approval for sensitive actions and give every exception a named owner and a traceable history.
BEFORE WE GET STARTED
A few things
worth knowing.
The practical details for your healthcare team.
Explore the Trust CenterDoes AtomsAI provide medical advice?
No. These workflows support patient access, administration and care coordination. Symptoms, urgency, diagnosis, treatment and every other clinical decision stay with qualified healthcare professionals under your protocols.
How do you handle patient information?
The workflow uses only the minimum information authorised for the task. Access controls, data retention, audit logs and deployment requirements are agreed with your security and compliance teams.
What happens when information is missing or conflicting?
The workflow does not invent an answer. It identifies the missing information or the conflicting source, pauses the affected action and routes the case to the appropriate team with the context already assembled.
Can it work with our existing healthcare systems?
We connect to the systems already involved in the workflow — EHR, practice management, scheduling, contact centre, document and payer systems — subject to the APIs, permissions and access methods available.
How do you keep automation within safe boundaries?
Each workflow has explicit rules for what the agent may answer, recommend or execute. Clinical questions, uncertain identity, conflicting records and every other defined exception trigger a human handoff.
Where do we start?
Bring us one high-volume workflow with repeated handoffs, a growing queue or avoidable patient follow-ups. We map the systems, the exceptions and the baseline effort before choosing a scoped first deployment.
Where does the workflow run, and who owns it?
We scope deployment in your cloud or VPC with your security team. The code, prompts, evaluations and runbooks are handed over in your repository so your team can operate and change the workflow.
START WITH ONE WORKFLOW
Give your team back
the time between patients.
Bring us the intake queue that keeps growing, the authorisation that needs constant chasing or the patient request that crosses five systems before it is completed.
