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AtomsAI / Support agent

Every question. Answered, and sorted.

Answers from your knowledge, takes action in your systems within your rules, and hands over to your team with the full story. Chat, voice and email. Day and night.

Contact us Try the chat demo Try the voice demo

Works with your CRM, helpdesk, and order and billing systems.

StrideCo Support Live agent
Order #48213 · delivered yesterday Identity verified
My new running shoes arrived with a split sole.
Sorry about that, Maya. Could you send a photo of the sole so I can check?
sole-split.jpg
Thanks, I can see the damage. I'll send a replacement in size 9. Please keep the shoes and the box: our courier will check them when they collect the pair.
Replacement approved · arrives Thursday
Courier collects and checks the damaged pair · Ticket #48213 updated in your CRM
Policy check passed: damage shown in photo, within 30 days, under $200

Why it matters

Busy queues. Waiting customers.

Most support questions are simple to answer and slow to wait for. Three things keep customers in the queue.

Queues outgrow the team

Nights, weekends and launch days bring more questions than any team can staff for.

Customers repeat themselves

Every handover starts from scratch, so the customer explains the problem again.

Answers without action

Most chatbots stop at the FAQ. Refunds, rebookings and order changes still wait in the queue for a person.

What it does

Everything a great support team does. Instantly, at any hour.

Resolves the issue, not just the question.

Checks the order, the policy and its own limits, then does the work: replacements, refunds, rebookings and plan changes, right in your systems.

Try the live demo
Example · damaged order, online shoe store
My new running shoes arrived with a split sole.
Background checks run
Identity verified · order number and email match
Within the return window · delivered yesterday, 30 days allowed
Damage confirmed · photo of the split sole
Inside the agent's limit · $138 is under $200
Replacement approved · courier to collect and check the damaged pair CRM updated

Answers from your knowledge.

Help centre, policies and past tickets, with the source behind every answer.

Can I return shoes I've already run in?
Yes. Running shoes can be returned within 30 days, even if worn, as long as they're not damaged by use.
Source: Returns policy · updated 2 Oct

Checks who it's talking to.

Verifies the customer before it shares account details or takes action.

Order number #48213
Email on the order maya.k•••@mail.com
One-time code Sent to •••• 0142

Follows your procedures.

Written in plain English. Limits and approvals are enforced, not suggested.

Your procedure, in plain English

If an item arrives damaged within 30 days, ask for a photo first, then offer a replacement or a refund. Refunds over $200 need a manager's approval. Ask the customer to keep the item and box for collection.

Hands over with the full story.

Your team gets the issue, what was tried and how the customer feels.

To Priya · Returns team
Issue
Wrong size sent twice, wants store credit
Tried
Exchange offered, declined
Mood
Frustrated

Speaks your customer's language.

Detects the language and replies in it, on chat, email and voice.

¿Dónde está mi pedido?
Tu pedido #48213 llega el jueves. Te envío el enlace de seguimiento.
Detected Spanish · replied in Spanish

Gets better every week.

Groups the questions it couldn't answer and suggests the fix: a missing article, an unclear policy or an action it isn't allowed to take yet.

This week: what customers asked that the agent couldn't answer
Sizing for wide feet 41 conversations → Add the wide-fit guide Apply
Gift receipts 17 conversations → Allow the agent to resend receipts Apply
Sale-item exchanges 9 conversations → Clarify the exchange policy Apply

Channels, capabilities and integrations

Wherever customers ask. At home in your helpdesk.

One agent and one memory across channels. A chat can become a call, and every conversation lands in your helpdesk.

5

Channels. One memory.

Web chat Voice WhatsApp SMS Email

Secure by default

SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.

Conversations today 00:00 → 23:59

Always on

Nights, weekends and launch-day spikes. Every customer gets an answer in seconds.

Hands over to your team

The right person, with a summary, what has been tried and the full transcript. No one repeats themselves.

When it hands over
  • As per your rules
  • The question is out of scope
  • The customer asks for a person
  • It isn't confident, or the customer is upset
AI agent
  1. Return or exchange PM Priya M. Returns
  2. Billing dispute LT Leo T. Billing
  3. Complex or VIP AS Ana S. Tier 2
Handover note · summary, what was tried, full transcript

At home in your stack

Zendesk, Intercom, Freshdesk and Salesforce Service Cloud. Shopify, Stripe and your order systems. JustCall, WhatsApp Business and email. Anything else through APIs and webhooks.

Scoped access, approved per action

Quality

Every conversation. Checked, and improving.

See every conversation across channels, with quality checked on all of them, not a sample. Spot what customers are asking, and fix what the agent couldn't answer.

Quality All channels · this week Illustrative
Conversations 4,812
Resolved by the agent 68%
Handed to your team 22%
Checked for quality 100%
Top topics
Where is my order? 31%
Returns and exchanges 18% –
Sizing for wide feet 12% New
Damaged on arrival 6%
Needs a fix

41 customers asked about sizing for wide feet. The agent had no guide to answer from, so it handed them over.

Suggested: add the wide-fit guide to knowledge
Apply fix Review Pause topic
  • One view across every channel Chat, voice, email, WhatsApp and SMS, for the agent and your team.
  • Quality and compliance on every conversation Each one is scored against your standards, with misses flagged for review.
  • Voice built in-house Our own speech engine, for natural, low-latency calls we tune for your business.
  • Fixes suggested every week Missing answers and unclear policies, grouped and ready to apply.
Talk to the voice agent

Got a queue? There's a play for that.

Pick your industry to see what the agent resolves: what the customer asks, what the agent does, and the result.

Retail & e-commerce

“Where is my order?” fills the queue, and returns pile up after every sale.

  1. Self-service

    Where is my order?

    Web chatWhatsAppEmail
    Trigger

    A customer asks where their parcel is.

    Agent

    Looks up the order, shares live tracking, changes the delivery slot if asked.

    Result

    Answered in seconds, no ticket

  2. Action

    Damaged on arrival

    Web chatEmail
    Trigger

    A shoe arrives with a split sole.

    Agent

    Asks for a photo, checks the policy, offers a replacement or refund.

    Result

    Replacement approved, courier checks the item

Illustrative workflows, configured around your rules and integrations. Try the live demo

Credit & lending

Simple account questions tie up agents who should be handling hardship cases.

  1. Action

    Move my payment date

    VoiceWeb chat
    Trigger

    A borrower asks to move this month's payment.

    Agent

    Verifies identity, checks eligibility, confirms the new date and fees.

    Result

    Payment date changed, confirmation sent

  2. Action

    Lost card, blocked

    Voice
    Trigger

    A customer calls at midnight about a lost card.

    Agent

    Verifies them, blocks the card, orders a replacement.

    Result

    Card blocked within a minute

Illustrative workflows, configured around your rules and integrations. Try the live demo

Insurance

Claims start with long phone calls, and policy questions wait in the queue.

  1. Intake

    First notice of loss

    VoiceWeb chat
    Trigger

    A policyholder reports a car accident.

    Agent

    Takes the details and photos, checks cover, opens the claim.

    Result

    Claim opened with a complete file

  2. Self-service

    “Am I covered for this?”

    Web chatEmail
    Trigger

    A customer asks if a burst pipe is covered.

    Agent

    Answers from their policy wording and explains the excess.

    Result

    Answer with the policy clause

Illustrative workflows, configured around your rules and integrations. Try the live demo

Healthcare

Phones ring all morning with reschedules and billing questions.

  1. Action

    Reschedule an appointment

    VoiceSMS
    Trigger

    A patient needs to move tomorrow's visit.

    Agent

    Verifies them, offers open slots, moves the booking.

    Result

    Rebooked, reminder sent

  2. Self-service

    Billing question

    Web chatEmail
    Trigger

    A patient doesn't understand a statement.

    Agent

    Explains each line and sets up a payment plan if eligible.

    Result

    Question closed or plan set up

Illustrative workflows, configured around your rules and integrations. Try the live demo

Property management

Maintenance requests arrive by phone, text and email, with half the details missing.

  1. Intake

    Maintenance request

    WhatsAppVoice
    Trigger

    A tenant reports a leaking tap.

    Agent

    Collects photos and access times, sets urgency.

    Result

    Work order raised, tenant updated

  2. Self-service

    Rent and deposit questions

    Web chatEmail
    Trigger

    A tenant asks when their deposit comes back.

    Agent

    Answers from the lease and the account status.

    Result

    Answered with the next step

Illustrative workflows, configured around your rules and integrations. Try the live demo

Automotive

Service desks spend the day booking slots and answering recall questions.

  1. Action

    Book a service

    VoiceWeb chat
    Trigger

    An owner's car is due for a service.

    Agent

    Checks the model and mileage, offers slots and a courtesy car.

    Result

    Service booked

  2. Self-service

    Recall check

    Web chatSMS
    Trigger

    An owner asks if a recall applies to them.

    Agent

    Checks the VIN against open recalls and books the fix.

    Result

    Recall repair booked

Illustrative workflows, configured around your rules and integrations. Try the live demo

Home services

Customers call to reschedule, and technicians arrive without the right details.

  1. Action

    Move my appointment

    SMSVoice
    Trigger

    A customer can't make tomorrow's visit.

    Agent

    Offers the next free slots and updates the technician's route.

    Result

    Visit rebooked, technician told

  2. Intake

    Warranty claim

    Web chatEmail
    Trigger

    A boiler fails within warranty.

    Agent

    Checks the install date and fault, collects photos.

    Result

    Warranty job booked

Illustrative workflows, configured around your rules and integrations. Try the live demo

B2B SaaS

Login, billing and how-to questions bury the real product issues.

  1. Self-service

    “I can't log in”

    Web chatEmail
    Trigger

    A user is locked out after SSO changes.

    Agent

    Walks them through the fix from your docs, resets access if allowed.

    Result

    Back in, no engineer needed

  2. Action

    Change my plan

    Web chat
    Trigger

    An admin wants to add 10 seats.

    Agent

    Confirms the change and price, updates billing.

    Result

    Seats added, invoice sent

Illustrative workflows, configured around your rules and integrations. Try the live demo

Logistics & manufacturing

Customers chase shipment status and paperwork by phone and email.

  1. Self-service

    Shipment exception

    EmailVoice
    Trigger

    A delivery is held at customs.

    Agent

    Explains the hold, lists the missing documents, updates the ETA.

    Result

    Customer informed before they call

  2. Self-service

    Proof of delivery

    Web chatEmail
    Trigger

    A customer asks for a signed delivery note.

    Agent

    Finds the shipment and sends the signed note.

    Result

    Document sent in seconds

Illustrative workflows, configured around your rules and integrations. Try the live demo

Actions run inside your rules and limits. Sensitive steps need an identity check first.

Controls and evals

Your rules. Tested before every launch.

Controls

  • Identity before action Customers are verified before the agent shares details or changes anything.
  • Limits and approvals Refunds, credits and exceptions above your limits go to a person.
  • Card details stay out of the chat Payments go through a secure link, never through the model.
  • Full audit trail Every answer, action and system update is logged and reviewable.

Evals

  • Simulated customers before launch Hundreds of realistic conversations, each checked: right action, right data, policy followed.
  • Re-tested on every change A saved test set re-runs whenever knowledge, procedures or tools change.
  • Quality checked live Every conversation is scored, and drops are flagged for review.
  • Reviewed with your team Resolution, handover and satisfaction reviewed together every week.

Pricing

Custom built. Priced for your requirements.

No fixed tiers. Every support agent is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.

What shapes the price

  • Channels: chat, voice, email, WhatsApp, SMS
  • Conversation and call volume
  • Actions and systems: helpdesk, orders, billing
  • Languages and regions
  • Compliance needs: HIPAA, PCI, data residency

Always included

  • Design and build with our team
  • Simulated testing before launch
  • Quality checks on every conversation
  • Weekly reviews and tuning after go-live
  • Security: SOC 2 Type II, HIPAA, GDPR

Tell us what you need.

Share your journeys, channels and systems. We'll come back with a scope and a price.

Contact us

Bring one queue. We'll show you what it resolves.

Share a week of tickets. We'll show which ones the agent would resolve, which it would hand over, and why.

Contact us Try the live demo Pricing
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