Education & training
Help a learner find the right programme.
Answer a caller’s course questions and connect their learning goals with relevant programme options.
An informed enquiry + a counsellor-ready profile
Education & training
Conversation & action
- The conversation
- “What would you like this course to help you do, and what schedule works for you?”
- Business action
- Capture interests and arrange a counselling session if requested.
- What starts the call
- A prospective learner calls to compare programmes.
- Knowledge used
- Programme content, entry requirements, schedules, and fees.
- Required connections
- Course catalogue + knowledge base + CRM