Prompts in the moment.
Hears what the customer says and shows the rep what to say next, within seconds.
AtomsAI / Rep assist
Listens to every call and shows your reps the right answer, the right reply to an objection and the lines they must read, as the customer speaks. Then it writes the notes.
Built for sales and service teams who spend the day on the phone.
Ask if they have a second car. Multi-car saves 12%, which brings the quote under what they pay now.
Why it matters
Your reps talk to customers all day, and every call is a chance to win or lose one.
The answer they need is in a document, a playbook or a colleague's head.
They usually find it after the call, when it's too late.
It takes a long time to learn every product, rule and objection, and customers notice.
A forgotten disclosure turns a good sale into a complaint or a fine.
Minutes after every call go on typing up what happened, instead of the next customer.
What it does
Hears what the customer says and shows the rep what to say next, within seconds.
From your policies, product docs and price lists, with the source.
Learns how your top performers answer each objection, and shows every rep the replies that win.
Tracks the lines that must be read, and reminds the rep before it's too late.
Summary, next step and CRM fields, filled in when the call ends.
A follow-up, a quote or a booking, so no call ends without one.
When a call goes wrong, a team lead can listen in or join.
Every rep performs closer to your best, new reps are ready sooner, and nobody types notes after a call.
Channels, capabilities and integrations
Works on phone calls, video meetings and live chat, inside the tools your reps already have open. Notes and next steps land in your CRM.
SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.
On every call, for every rep, in every shift, including the new starter on their first day.
The right team lead, with the live call, what was said and why it was flagged.
JustCall and other dialers. Zoom, Google Meet and Microsoft Teams. Salesforce, HubSpot and Zoho. Your knowledge base, playbooks and price lists. Anything else through APIs and webhooks.
Scoped access, approved per action
Live calls
See every call as it happens, and which ones need a supervisor.
Pick your industry to see what your reps would see on their screen.
Reps must quote, compare cover and read disclosures, all on one call.
A caller pushes back on price.
Suggests the multi-car discount and what's included.
Policy bought
A rep is about to take payment.
Reminds them to read the required terms first.
Every sale compliant
Rates, terms and rules change often, and reps must get them exactly right.
A caller asks about rates.
Shows today's approved rate table for their profile.
Right rate, first time
The rep moves to the application.
Checks each required statement is read.
Clean audit
Demos throw up technical questions and competitor comparisons.
A prospect names a competitor.
Shows the battlecard: where you win and what to ask.
Deal kept on track
A buyer asks about SSO or data residency.
Shows the approved answer and the doc to send.
No “I'll get back to you”
Agents juggle listings, prices and buyer questions on every call.
A buyer asks about HOA fees.
Shows the fee and what it covers from the listing.
Viewing booked
The buyer sounds interested.
Suggests open slots and books one.
Viewing in the calendar
Patient calls mix scheduling, billing and coverage, with privacy rules on top.
A patient asks if a procedure is covered.
Shows their plan's coverage and the copay.
Answered on the first call
A caller asks about their bill.
Reminds the rep to verify identity first.
Privacy protected
Cancellation calls are where customers are won or lost.
A customer asks to cancel.
Shows the offers they qualify for and how to present them.
Customer kept
A caller asks why the service is down.
Shows the live outage note and fix time.
Short, calm call
Agents handle orders, returns and product questions across chat and phone.
A customer orders running shoes.
Suggests socks that go with them.
Bigger order
A customer asks about a return after 30 days.
Shows the policy and what the agent can offer.
Fair answer, fast
Sales calls need stock, finance and trade-in answers fast.
A caller asks about a model and colour.
Shows live stock at nearby lots.
Test drive booked
A buyer balks at the payment.
Suggests a longer term or a lower trim.
Deal saved
Admissions teams answer the same course and fees questions all day.
A parent asks about scholarships.
Shows the ones the student qualifies for.
Application started
A student sounds keen.
Suggests a visit date and books it.
Visit booked
Prompts come only from content you approve: your playbooks, policies and best calls.
Controls and evals
Pricing
No fixed tiers. Every rep assist is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.
Tell us what you need.
Share your journeys, channels and systems. We'll come back with a scope and a price.
Contact usShare a handful of calls, won and lost. We'll show the prompts rep assist would have given, and where they'd have changed the outcome.
We keep this simple. Strictly necessary cookies always load. Analytics and performance measurement stay off until you say yes. What we collect.