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AtomsAI / Rep assist

Make your reps answer right, on every call.

Listens to every call and shows your reps the right answer, the right reply to an objection and the lines they must read, as the customer speaks. Then it writes the notes.

Built for sales and service teams who spend the day on the phone.

Shield Car Insurance · Jordan on a call Live call
Inbound · quote for a 2021 Civic
Caller That's more than I pay now. I'll probably stay where I am.
Price objection · try this

Ask if they have a second car. Multi-car saves 12%, which brings the quote under what they pay now.

Jordan Do you have another car at home? Insuring both with us saves 12%.
Caller My wife's car, yes. Okay, what would that come to?
Policy bought · 2 cars
Prompt used at 04:12 · disclosures read · notes written to the CRM

Why it matters

Your reps talk to customers all day, and every call is a chance to win or lose one.
The answer they need is in a document, a playbook or a colleague's head.
They usually find it after the call, when it's too late.

New reps take months

It takes a long time to learn every product, rule and objection, and customers notice.

Required lines get missed

A forgotten disclosure turns a good sale into a complaint or a fine.

Notes eat the day

Minutes after every call go on typing up what happened, instead of the next customer.

Your best rep can't be on every call. Their answers can.

Same calls. More sales. What 100 sales calls turn into, reps on their own and with rep assist
On their own
100 sales calls
4 in 10 price objections answered well
18 calls that end in a sale
With rep assist
100 sales calls
8 in 10 price objections answered well
26 calls that end in a sale
8 more sales from every 100 calls, because every rep handles objections like your best one. Illustrative

What it does

A coach in every rep's ear. On every call, as it happens.

Prompts in the moment.

Hears what the customer says and shows the rep what to say next, within seconds.

Example · what the rep sees, as the caller speaks
Caller · 04:08 “That's more than I pay now.”
Price objection Ask about a second car. Multi-car saves 12%.
Shown 2 seconds after the caller said it

Answers any question.

From your policies, product docs and price lists, with the source.

Does it cover a rental car if mine is in the shop?
Yes, up to $40 a day for 30 days on the Full cover plan.
From the policy guide, page 12

Handles objections like your best rep.

Learns how your top performers answer each objection, and shows every rep the replies that win.

Two ways your best reps answer “it's too expensive”
Show the saving Multi-car brings it to $96 a month, under their current $104. Show the value Accident forgiveness is included. Their current plan doesn't have it.
Learned from calls that ended in a sale

Keeps every call compliant.

Tracks the lines that must be read, and reminds the rep before it's too late.

Call recording notice Read
Cancellation terms Read
Price is a quote, not final Not read yet · reminder shown

Writes the notes for you.

Summary, next step and CRM fields, filled in when the call ends.

Summary Bought Full cover for 2 cars
Next step Send documents by email today
CRM Deal won · $1,152 a year

Suggests the next step.

A follow-up, a quote or a booking, so no call ends without one.

Before the call ends
Suggested next step Book a call for Friday to add the second car.
Booked in the rep's calendar

Calls in a supervisor.

When a call goes wrong, a team lead can listen in or join.

To Dana · Team lead
Call
Ben K. · cancellation, 8 minutes
Why
Customer upset, asked twice to cancel
Ready
Listen in or join the call

More sales, faster ramp, no missed lines.

Every rep performs closer to your best, new reps are ready sooner, and nobody types notes after a call.

Example · one quarter, one sales and service team
+44% more sales from the same calls
4 weeks for new reps to reach target, down from 10
99% of required disclosures read
0 min spent on notes after each call

Channels, capabilities and integrations

Every call and chat. Connected to what your reps use.

Works on phone calls, video meetings and live chat, inside the tools your reps already have open. Notes and next steps land in your CRM.

4

Channels. One coach.

Phone calls Video meetings Live chat Email follow-ups

Secure by default

SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.

Prompts shown today 00:00 → 23:59

Always on

On every call, for every rep, in every shift, including the new starter on their first day.

Hands over to your team

The right team lead, with the live call, what was said and why it was flagged.

When it hands over
  • As per your rules
  • The customer is upset
  • A big deal is at risk
  • A required line was missed
AI agent
  1. Customer upset DR Dana R. Team lead
  2. Big deal at risk SK Sam K. Sales manager
  3. Compliance miss PM Priya M. QA lead
Handover note · live call, transcript so far, why it was flagged

At home in your stack

JustCall and other dialers. Zoom, Google Meet and Microsoft Teams. Salesforce, HubSpot and Zoho. Your knowledge base, playbooks and price lists. Anything else through APIs and webhooks.

Scoped access, approved per action

Live calls

Every call. One view for your team leads.

See every call as it happens, and which ones need a supervisor.

Live calls · now Sales and service Illustrative
Calls live 24
Prompts shown today 1,312
Prompts used 68%
Disclosures read 99%
Jordan P. · Quote · 2021 Civic 06:40 on the call Prompt used · sale
Aisha M. · Claim question 03:15 on the call On track
Ben K. · Cancellation call 08:02 on the call Customer upset
Rosa T. · Renewal 05:28 on the call Disclosure missed
Leo D. · New quote 01:50 on the call On track
2 calls need a supervisor Listen in Join the call
  • One view of every live call Who is on a call, how it's going, and which prompts were used.
  • Compliance on every call Required lines tracked live, with misses flagged before the call ends.
  • Voice built in-house Our own speech engine hears the call fast enough to prompt in time.
  • Listen in or join A team lead can listen without the customer knowing, or join the call to help.

Reps on the phone? There's a play for that.

Pick your industry to see what your reps would see on their screen.

Insurance

Reps must quote, compare cover and read disclosures, all on one call.

  1. Objection

    “It's more than I pay now”

    Voice
    Trigger

    A caller pushes back on price.

    Agent

    Suggests the multi-car discount and what's included.

    Result

    Policy bought

  2. Compliance

    Disclosures on every call

    Voice
    Trigger

    A rep is about to take payment.

    Agent

    Reminds them to read the required terms first.

    Result

    Every sale compliant

Illustrative workflows, configured around your rules and integrations. Contact us

Credit & lending

Rates, terms and rules change often, and reps must get them exactly right.

  1. Answer

    “What would my rate be?”

    Voice
    Trigger

    A caller asks about rates.

    Agent

    Shows today's approved rate table for their profile.

    Result

    Right rate, first time

  2. Compliance

    Required lending disclosures

    Voice
    Trigger

    The rep moves to the application.

    Agent

    Checks each required statement is read.

    Result

    Clean audit

Illustrative workflows, configured around your rules and integrations. Contact us

B2B software

Demos throw up technical questions and competitor comparisons.

  1. Battlecard

    “We're also looking at a competitor”

    Video
    Trigger

    A prospect names a competitor.

    Agent

    Shows the battlecard: where you win and what to ask.

    Result

    Deal kept on track

  2. Answer

    Security question

    Video
    Trigger

    A buyer asks about SSO or data residency.

    Agent

    Shows the approved answer and the doc to send.

    Result

    No “I'll get back to you”

Illustrative workflows, configured around your rules and integrations. Contact us

Real estate

Agents juggle listings, prices and buyer questions on every call.

  1. Answer

    Listing details mid-call

    Voice
    Trigger

    A buyer asks about HOA fees.

    Agent

    Shows the fee and what it covers from the listing.

    Result

    Viewing booked

  2. Next step

    Book the viewing

    Voice
    Trigger

    The buyer sounds interested.

    Agent

    Suggests open slots and books one.

    Result

    Viewing in the calendar

Illustrative workflows, configured around your rules and integrations. Contact us

Healthcare

Patient calls mix scheduling, billing and coverage, with privacy rules on top.

  1. Answer

    Coverage question

    Voice
    Trigger

    A patient asks if a procedure is covered.

    Agent

    Shows their plan's coverage and the copay.

    Result

    Answered on the first call

  2. Compliance

    Identity check first

    Voice
    Trigger

    A caller asks about their bill.

    Agent

    Reminds the rep to verify identity first.

    Result

    Privacy protected

Illustrative workflows, configured around your rules and integrations. Contact us

Telecom & utilities

Cancellation calls are where customers are won or lost.

  1. Save

    “I want to cancel”

    Voice
    Trigger

    A customer asks to cancel.

    Agent

    Shows the offers they qualify for and how to present them.

    Result

    Customer kept

  2. Answer

    Outage question

    VoiceChat
    Trigger

    A caller asks why the service is down.

    Agent

    Shows the live outage note and fix time.

    Result

    Short, calm call

Illustrative workflows, configured around your rules and integrations. Contact us

Retail & e-commerce

Agents handle orders, returns and product questions across chat and phone.

  1. Upsell

    Add-on that fits

    ChatVoice
    Trigger

    A customer orders running shoes.

    Agent

    Suggests socks that go with them.

    Result

    Bigger order

  2. Answer

    Return rules

    Chat
    Trigger

    A customer asks about a return after 30 days.

    Agent

    Shows the policy and what the agent can offer.

    Result

    Fair answer, fast

Illustrative workflows, configured around your rules and integrations. Contact us

Auto dealers

Sales calls need stock, finance and trade-in answers fast.

  1. Answer

    Is it in stock?

    Voice
    Trigger

    A caller asks about a model and colour.

    Agent

    Shows live stock at nearby lots.

    Result

    Test drive booked

  2. Objection

    Monthly payment too high

    Voice
    Trigger

    A buyer balks at the payment.

    Agent

    Suggests a longer term or a lower trim.

    Result

    Deal saved

Illustrative workflows, configured around your rules and integrations. Contact us

Education

Admissions teams answer the same course and fees questions all day.

  1. Answer

    Fees and scholarships

    VoiceChat
    Trigger

    A parent asks about scholarships.

    Agent

    Shows the ones the student qualifies for.

    Result

    Application started

  2. Next step

    Book a campus visit

    Voice
    Trigger

    A student sounds keen.

    Agent

    Suggests a visit date and books it.

    Result

    Visit booked

Illustrative workflows, configured around your rules and integrations. Contact us

Prompts come only from content you approve: your playbooks, policies and best calls.

Controls and evals

Your playbook. Your rep stays in charge.

Controls

  • Only approved content Prompts and answers come from the playbooks, policies and prices you choose.
  • The rep decides Rep assist suggests. It never speaks to the customer or acts on its own.
  • Recording consent Calls are only heard where consent is given, as your rules require.
  • Full audit trail Every prompt shown and used is logged with the call.

Evals

  • Tested on your calls Replayed against your recorded calls before launch, to check prompts are right and on time.
  • Re-tested on every change A saved test set re-runs whenever playbooks or prices change.
  • Rated by your reps Reps mark prompts useful or not, and the weak ones get fixed.
  • Measured against your goals Conversion, ramp time and compliance, reviewed with you weekly.

Pricing

Custom built. Priced for your requirements.

No fixed tiers. Every rep assist is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.

What shapes the price

  • Number of reps and calls
  • Channels: phone, video, chat
  • Playbooks, policies and price lists
  • CRM and dialer
  • Compliance rules to track

Always included

  • Design and build with our team
  • Playbook set-up from your best calls
  • Testing on your recorded calls before launch
  • Weekly reviews and tuning after go-live
  • Security: SOC 2 Type II, HIPAA, GDPR

Tell us what you need.

Share your journeys, channels and systems. We'll come back with a scope and a price.

Contact us

Bring 20 recorded calls. We'll show you what your reps would have seen.

Share a handful of calls, won and lost. We'll show the prompts rep assist would have given, and where they'd have changed the outcome.

Contact us

Request a thirty-minute session.

Tell us about your workflow. We’ll reply to arrange a time; submitting this form does not book a calendar slot.

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