Built around your industry Your world. Connected workflows. Explore the systems, the exceptions and the work we can connect for your team.
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Credit Move the application. Keep the relationship. From first enquiry to the next repayment.
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Insurance Move every risk decision forward. Let us handle what slows it. Less chasing. More informed underwriting.
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Healthcare Move care forward. Let us handle what slows it. More time for people. Less time finding answers.
Logistics Move every shipment forward. Let us handle what slows it. Keep freight, documents and exceptions moving.
Retail & commerce Move commerce forward. Let us handle what slows it. From a product question to a resolved order.
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Manufacturing Move production forward. Let us handle what slows it. Connect the supplier, the shop floor and the office.
Explore AtomsAI How the work actually gets done. Illustrative workflows with their numbers and method, alongside notes on building and evaluating AI systems.
All resources
Case studies One workflow, measured. The rest are next door. A baseline first, the same population after, and the client’s own dashboard as the record. No number without a denominator.
Blog What broke, and what we changed. Notes on building and evaluating AI systems in production — the reasoning behind the numbers, without a sign-up.
Company Built by the team behind JustCall 6,000+ customers. Peak XV Partners and Base10 backed.
Company overview
About us We ship systems, then we hand them over. An applied AI team from the group behind JustCall. We embed with your engineers, build the workflow that pays for itself, and leave you owning it.
Read our story
Careers We hire senior. That’s the filter. Forward-deployed engineers, evals and reliability engineers, delivery leads. Remote-first, with overlap.
Contact Talk to the people who ship the work. Bring one workflow to a working session. We inspect the actual handoffs and exceptions, and agree a scoped first build.
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Trust Center SOC 2 Type II. HIPAA. GDPR. Your cloud. Where the workflow runs, what it stores, and who can see it — the deployment matrix and the disclosures in one place.
Brand The type, the grounds and the dot system. How the mark, the grounds and the motion work — and the rules the site itself is built on.
See the brandAtomsAI / Dispatch and delivery agent
Confirms delivery windows, answers “where's my order?”, warns customers about delays and rebooks missed drops. Fewer wasted trips, fewer calls, and dispatchers free to run the day.
Built for retailers with their own fleet, last-mile carriers and freight teams.
Why it matters
Every delivery depends on the customer being ready when the truck arrives.
Most customers only hear from you when something has already gone wrong.
So drivers wait at empty doors, and dispatchers spend the day on the phone.
A missed delivery means a second trip, a second driver and an unhappy customer.
Customers call to ask, and dispatchers stop running the day to answer.
Customers learn a delivery is late when it doesn't arrive.
What it does
Asks every customer the day before, moves the slot if needed, and notes access or a safe place.
Live from the route, on any channel.
Spots a delay on the route and tells every affected customer, with a new time or a new day.
Quick status calls, so ETAs stay right.
Calls straight away and puts the new slot on a route.
Damage, wrong item or no access, sent to dispatch with what's needed to fix it.
Photo, signature, time and place, filed with the order.
Fewer wasted trips, happier customers, and dispatchers running the day instead of answering the phone.
Channels, capabilities and integrations
One agent for customers on text, WhatsApp, voice and chat, and for drivers by phone. Every change lands in your routing and order systems.
SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.
From the early-morning route to the last evening drop, and the evening before, when customers confirm.
The right dispatcher, with the order, the route, what the customer said and any photos.
Route planning and dispatch tools like Onfleet, Descartes and Route4Me. Telematics like Samsara. Shopify, NetSuite and SAP for orders. JustCall for calls and texts, WhatsApp Business and email. Anything else through APIs and webhooks.
Scoped access, approved per action
Today's deliveries
See where every delivery stands, and how each customer was reached.
Pick your industry to see how the agent confirms, updates and rescues deliveries.
Big items need two people and someone home. A missed delivery costs a whole trip.
A sofa is out for delivery tomorrow.
Confirms the window, or moves it to one that suits.
Delivered on the first attempt
A customer reports a scratch.
Collects a photo and sends options to the team.
Replacement booked, customer kept
Thousands of stops a day, and every “where's my parcel?” lands with a person.
A customer asks where their parcel is.
Answers live from the route, with an arrival time.
Answered in seconds, no call
No one was home.
Offers a new day, a neighbour or a pickup point.
Delivered on the second attempt
Dispatchers spend the day on check calls with drivers and updates for shippers.
A load is due to pick up at 2pm.
Calls the driver for status and updates the system.
Shipper sees a live ETA
A truck will miss its dock slot.
Tells the warehouse and books a new slot.
No wasted trip, no fee
Short delivery windows, chilled food and substitutions to agree.
Two items are out of stock.
Offers swaps and gets a yes or no.
No surprises at the door
A van is 30 minutes behind.
Tells every customer on the route with the new time.
Fewer complaints and refunds
Site deliveries need the right gate, the right time and someone to sign.
A lumber delivery is due on site at 7am.
Checks access, the gate code and who will sign.
Unloaded on time
The driver drops at an empty site.
Collects a photo and sends it to the contractor.
No disputes later
Patients need their supplies on time, and some deliveries need a signature.
A medication delivery needs a signature.
Confirms someone will be home to sign.
Delivered first time
A wheelchair is out for delivery.
Sends the arrival time and setup details.
Patient ready, no missed visit
Chilled loads can't wait, and a missed slot can spoil the goods.
A chilled load will miss its slot.
Calls the receiver and books the next slot.
Load kept cold and accepted
A long-haul load is mid-route.
Asks the driver for the reading and logs it.
Record ready for the customer
Technicians arrive to empty homes, and customers don't know when to expect them.
A technician leaves the previous job.
Sends the arrival time and the technician's name.
Customer home, job done
The previous job is running long.
Tells the next customer and offers a later time.
Day saved, not cancelled
Delivery questions are the top reason customers contact support.
A customer asks where their order is.
Looks up the carrier and answers with a date.
No ticket created
A parcel hasn't moved in 5 days.
Opens a claim with the carrier and updates the customer.
Customer kept informed
Windows, rebooking and messages follow your delivery rules and routing system.
Controls and evals
Pricing
No fixed tiers. Every dispatch and delivery agent is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.
Tell us what you need.
Share your journeys, channels and systems. We'll come back with a scope and a price.
Contact usShare a sample of deliveries and failed drops. We'll show how many the agent would have confirmed, moved or rebooked, and what that saves.
We keep this simple. Strictly necessary cookies always load. Analytics and performance measurement stay off until you say yes. What we collect.