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AtomsAI / Front desk agent

Every call answered. At every location.

Answers calls and chats for every location: answers questions, books and reschedules, takes messages and routes to the right person. More bookings, fuller diaries, and a front desk that's always staffed.

Contact us Try the chat demo Try the voice demo

Built for groups with many locations. Works with your phones, calendars and booking system.

Northside Dental Live call
Call · Riverside location Answered on the first ring
Hi, do you take Delta Dental? And could I get a cleaning this week?
Yes, we're in network with Delta Dental. At Riverside, Dr. Patel has Thursday at 4:30pm or Friday at 8:00am. Which suits you?
Thursday. Also, can someone call me about last month's bill?
Done. I've booked Thursday and asked billing to call you tomorrow morning.
Booked Thu 4:30pm · billing callback set for 9:30am
Answer from the insurance list · message routed to Maria in billing
One call: a question answered, a visit booked, a message routed

Why it matters

Phones ringing. Desks overwhelmed.

Front desks juggle callers, walk-ins and admin at once.
Across many locations, the cracks add up to lost bookings and empty slots.

Calls ring out

The desk is with a customer, at lunch or closed. The caller goes somewhere else.

Every location answers differently

Different answers, different booking habits, and no one sees the whole picture.

The same questions all day

Hours, parking, prices and insurance, asked hundreds of times a week.

What it does

Everything a great front desk does. On every call, at any hour.

Answers every call and chat.

On the first ring, for every location. Each caller gets the right outcome: an answer, a booking, a message or the right person.

Talk to the voice agent
Example · four calls, one morning, dental group
“Do you take Delta Dental?” Answered from your insurance list Answered
“Can I get in this week?” Booked Thu 4:30pm, Riverside Booked
“Can someone call me about my bill?” Message to billing, callback 9:30am Routed
“My tooth is really painful” Transferred to the nurse line Escalated

Answers the everyday questions.

Hours, parking, prices and insurance, from your own information.

Is there parking at Riverside?
Yes, free parking behind the building. The entrance is on Elm Street.
Source: Riverside location page

Books and reschedules.

Only offers times that are actually free with the right person, and confirms in the same conversation.

Try the live demo
Example · new patient, dental practice
I need a cleaning next week, after 4 if possible. I'm new.
Welcome! New-patient cleanings take an hour. These are free after 4pm:
Mon 4:15pm Dr. Patel Tue 5:00pm Dr. Okafor Wed 4:45pm Dr. Patel
Wednesday, please.
Booked Wed 4:45pm · new-patient form sent Calendar updated

Takes messages and routes.

The right person gets the message, with a time to call back.

Message for Maria · Billing
Caller
Priya Shah, Riverside patient
About
Question on last month's bill
Call back
Tomorrow 9:30am

Cuts no-shows.

Reminders that ask for a reply, then a call if there's none.

48 hours before Text with details
24 hours before Text: reply C to confirm
No reply Short reminder call

Fills cancellations.

Offers freed slots to your waitlist.

9:00 slot opened Texted 3 people on the waitlist
M. Chen replied first Booked in 6 minutes

Follows your rules.

Who does what, how long it takes, and what counts as urgent.

Your booking rules
Crown fitting 90 min · Dr. Okafor only · Room 2
Cleaning 60 min new, 45 min existing
Emergency Same day, held 11:30 and 4:00
Buffer 10 min after every surgical visit

One front desk for every location.

Knows each site's hours, services and diary, and finds the nearest free slot.

Downtown Next free: today 3:30
Riverside Next free: tomorrow 9:00
Northgate Next free: Thu 11:15

Answers after hours.

Urgent calls reach the on-call team; the rest get booked.

9:40 pm Toothache call · booked first slot tomorrow

Grows sales and fills the diary.

Turns missed calls into bookings, refills cancellations, suggests the right add-on, and shows the fill rate of every location.

Example · one week, three locations
17 bookings from calls that would have rung out
9 cancellations refilled from the waitlist
14 visits booked with an add-on, like whitening or the next check-up
Diary fill rate
Downtown 94%
Riverside 91%
Northgate 86%

Channels, capabilities and integrations

Every channel. Every location. One front desk.

One agent across phone, text and chat for every site. Bookings land in your calendars, messages reach your team.

5

Channels. One memory.

Web chat Voice WhatsApp SMS Email

Secure by default

SOC 2 Type II, HIPAA and GDPR. Your data is never used to train models.

Conversations today 00:00 → 23:59

Always on

Lunch breaks, evenings and weekends. Every caller gets an answer, not a voicemail.

Hands over to your team

The right person at the right location, with the reason for the call and the full conversation.

When it hands over
  • As per your rules
  • The question is clinical or out of scope
  • The customer asks for a person
  • It isn't confident, or the customer is upset
AI agent
  1. Insurance question ML Maria L. Billing
  2. Clinical question NL Nurse line Clinical
  3. Complaint SK Sam K. Practice manager
Handover note · summary, what was tried, full transcript

At home in your stack

Google Calendar, Outlook and Calendly. Practice and booking systems through their APIs. JustCall for calls and texts, WhatsApp Business, and your CRM. Anything else through APIs and webhooks.

Scoped access, approved per action

Front desk view

Every location. One view, all day.

See every call and chat across your sites: answered, booked, routed or escalated.

Front desk · all locations This morning Live
Calls and chats 142
Answered 100%
Booked 38
Diary fill rate 92%
9:02 Riverside Insurance question, then booked a cleaning Booked
9:05 Downtown Asked about opening hours Answered
9:07 Northgate Bill query, message taken for billing Routed
9:11 Downtown Severe toothache Sent to nurse
9:14 Riverside Moved Friday's visit to next week Rescheduled
3 calls in progress Take over Pause
  • One view across every location Calls, texts, chat and WhatsApp for every site, with the outcome of each.
  • Same answers everywhere Every site gives the same, approved answers, checked on every call.
  • Voice built in-house Our own speech engine, for natural calls that sound like your front desk.
  • Take over any time Pause the agent for one customer or join a call live.
Talk to the voice agent

Got a front desk? There's a play for that.

Pick your industry to see what the agent answers, books and routes.

Dental & clinics

Phones ring during procedures, and every location answers differently.

  1. Book

    New patient, first visit

    Web chatVoice
    Trigger

    A new patient asks for a cleaning after work.

    Agent

    Checks insurance and visit type, offers slots with the right provider.

    Result

    Booked, with forms sent before the visit

  2. Route

    Urgent pain, after hours

    Voice
    Trigger

    A patient calls at 9pm with severe pain.

    Agent

    Checks urgency, gives safe next steps, pages the on-call dentist.

    Result

    On-call dentist reached in minutes

  3. Grow sales

    Add whitening to a cleaning

    SMSVoice
    Trigger

    A patient books a cleaning before a wedding.

    Agent

    Mentions whitening, gives the price and books it in the same visit.

    Result

    Higher-value visit, same slot

Illustrative workflows, configured around your rules and integrations. Try the live demo

Home services

The phone rings while everyone is on a job, and the call goes to a competitor.

  1. Book

    Book the right technician

    VoiceWeb chat
    Trigger

    A homeowner needs an AC repair.

    Agent

    Checks the job type and area, offers arrival windows.

    Result

    Visit booked on the technician's route

  2. Answer

    “How much for a boiler service?”

    VoiceWeb chat
    Trigger

    A homeowner asks about prices.

    Agent

    Gives the price range from your list and offers a visit.

    Result

    Question answered, visit booked

Illustrative workflows, configured around your rules and integrations. Try the live demo

Salons & spas

Stylists can't answer the phone mid-appointment, and messages pile up across channels.

  1. Book

    Book with a favourite stylist

    WhatsAppInstagram
    Trigger

    A client asks for a cut and colour with Mia.

    Agent

    Knows the service length and Mia's diary, offers times.

    Result

    Booked with a deposit link

  2. Fill rate

    Last-minute cancellation

    SMS
    Trigger

    A 2pm slot opens up.

    Agent

    Offers it to clients on the waitlist.

    Result

    Slot filled the same morning

Illustrative workflows, configured around your rules and integrations. Try the live demo

Automotive service

Service desks spend mornings on the phone instead of with the customers in front of them.

  1. Book

    Service with a courtesy car

    VoiceWeb chat
    Trigger

    An owner's car is due for a service.

    Agent

    Checks the model and mileage, offers bays and a courtesy car.

    Result

    Service booked, car reserved

  2. Route

    Parts delayed

    SMSVoice
    Trigger

    A part won't arrive in time.

    Agent

    Tells the owner and offers the next free day.

    Result

    Moved before the customer drives in

Illustrative workflows, configured around your rules and integrations. Try the live demo

Real estate

Calls about different listings land on whoever picks up first.

  1. Book

    Viewing, booked in one go

    WhatsAppWeb chat
    Trigger

    A buyer wants to see a flat this weekend.

    Agent

    Checks the agent's diary and the seller's access times.

    Result

    Viewing booked, everyone notified

  2. Route

    Right agent for the listing

    VoiceWhatsApp
    Trigger

    A buyer calls about a flat on Elm Street.

    Agent

    Answers the basics and passes them to the listing agent with notes.

    Result

    Listing agent calls back, briefed

Illustrative workflows, configured around your rules and integrations. Try the live demo

Financial advisory

Advisers are in client meetings while new enquiries go to voicemail.

  1. Book

    First meeting with an adviser

    Web chatVoice
    Trigger

    A prospect asks about retirement planning.

    Agent

    Checks the topic, books the right adviser, sends the document list.

    Result

    Meeting booked with documents ready

  2. Answer

    Office to video

    SMS
    Trigger

    A client can't make it to the office.

    Agent

    Offers a video meeting at the same time.

    Result

    Meeting kept, not lost

Illustrative workflows, configured around your rules and integrations. Try the live demo

Fitness & wellness

The front desk is busy at peak times, and enquiries go unanswered.

  1. Book

    Free trial class

    InstagramWeb chat
    Trigger

    Someone asks about trying a class.

    Agent

    Suggests a class for their level and books a spot.

    Result

    Trial booked, welcome text sent

  2. Fill rate

    Waitlist for full classes

    SMS
    Trigger

    A spot opens in a full class.

    Agent

    Offers it to the waitlist in order.

    Result

    Class full again

Illustrative workflows, configured around your rules and integrations. Try the live demo

Education

Admissions phones and inboxes peak at the same time every year.

  1. Book

    Campus tour

    Web chatSMS
    Trigger

    A family asks about visiting the campus.

    Agent

    Offers tour times and collects the student's interests.

    Result

    Tour booked, guide briefed

  2. Book

    Admissions call

    VoiceEmail
    Trigger

    An applicant has questions about funding.

    Agent

    Books the right counsellor and shares the agenda.

    Result

    Call booked with the right person

Illustrative workflows, configured around your rules and integrations. Try the live demo

Bookings are made against your live calendar and rules. Reminders follow consent and quiet hours.

Controls and evals

Your front desk. Your rules.

Controls

  • Only real availability Books into your live calendar, so there are no double bookings.
  • Your booking rules Lengths, providers, rooms and buffers are enforced, not suggested.
  • Consent and privacy Texts follow opt-in and quiet hours. HIPAA-ready for healthcare.
  • Full audit trail Every booking, change and reminder is logged.

Evals

  • Tested before launch Real calls and edge cases: urgent symptoms, double bookings, wrong location, after hours.
  • Re-tested on every change A saved test set re-runs whenever rules or calendars change.
  • Quality checked live Every conversation is scored, and misses are flagged for review.
  • Measured against your goals Answer rate, bookings and no-shows by location, reviewed with you weekly.

Pricing

Custom built. Priced for your requirements.

No fixed tiers. Every front desk agent is built around your journeys, channels and systems, so we price it the same way: after we understand what you need.

What shapes the price

  • Number of locations
  • Call and chat volume
  • Channels: voice, SMS, chat, WhatsApp
  • Calendars, booking and phone systems
  • Compliance needs: HIPAA, consent, data residency

Always included

  • Design and build with our team
  • Testing before launch
  • Routing, reminders and waitlist set-up
  • Weekly reviews and tuning after go-live
  • Security: SOC 2 Type II, HIPAA, GDPR

Tell us what you need.

Share your journeys, channels and systems. We'll come back with a scope and a price.

Contact us

Bring one location. We'll show you the missed calls.

Share a week of call logs from one site. We'll show the calls that went unanswered and what the agent would have done with each.

Contact us Try the live demo Pricing
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