Move every shipment forward. Let us handle what slows it.
Monitor events, read the documents, coordinate the response and execute approved actions across customers, carriers and internal teams. Every exception gets context, an owner and a next move.
Keep the work moving, end to end.
Fewer stalled shipments. Faster exception resolution.
Built around
the systems you already run.
- Transport management
- Warehouse and order systems
- Carrier networks
- Customer and finance operations
WORKFLOWS FOR LOGISTICS
Make every exception
ready for action.
Logistics does not slow down because teams lack information. It slows down because the information arrives late, across different systems, and without a clear next action.
Freight invoice control
Validate the charge. Resolve the mismatch.
Where work stalls
Carrier invoices carry rate differences, accessorial charges, duplicate lines and incomplete shipment references that each need manual investigation.
A connected workflow
Extract the invoice data and validate it against contracted rates, shipment events, purchase orders and delivery evidence. Approved invoices move forward; every discrepancy is categorised with its evidence attached.
Shipment communication
Answer the question before the customer has to chase.
Where work stalls
Customers ask for shipment updates while support teams interpret tracking events across the TMS, carrier portals and email threads.
A connected workflow
Monitor the available shipment events, translate them into an update the customer can use and trigger proactive communication when a defined delay or exception occurs.
Delivery exceptions
Give every exception a next move.
Where work stalls
Failed deliveries, address problems, damaged freight and missed connections age across inboxes while teams work out who should act.
A connected workflow
Classify the exception, reconstruct its history and apply the approved response playbook. The agent can collect the missing details, contact the relevant parties, create tasks and update the TMS.
Proof of delivery and claims
Build the claim while the evidence is still available.
Where work stalls
Proof of delivery, damage photographs, driver notes and customer correspondence arrive through separate channels. Claims teams spend days reconstructing the case.
A connected workflow
Collect the evidence and match it to the shipment, identify the missing documentation and prepare a structured claim package. Outstanding evidence and carrier responses can be tracked automatically.
Every exception arrives
with context and a next move.
We turn shipment events, documents and conversations into coordinated action across customers, carriers, operations and finance.
THE CAPABILITIES BEHIND THE WORK
Human conversations.
Connected operations.
Bring the answer, the action and the right person into the same workflow.
BEFORE WE GET STARTED
A few things
worth knowing.
The practical details for your logistics team.
Explore the Trust CenterCan it work with our current ERP and TMS?
We start with your existing systems and map the approved integration paths. APIs, webhooks and scheduled exports can form part of the design, depending on what each system supports.
How do you prevent duplicate financial writes?
Write operations are designed with idempotency, validation and a durable run record. Retries and replay are tested against your finance system before a workflow is allowed to post.
Who handles a genuine invoice dispute?
A named finance or supplier-management owner. The workflow packages the documents and mismatch reason, then waits for the authorised decision.
Where does the workflow run, and who owns it?
We scope deployment in your cloud or VPC with your security team. The code, prompts, evaluations and runbooks are handed over in your repository so your team can operate and change the workflow.
Where do we start?
Bring one workflow to a working session. We inspect the actual handoffs and exceptions, agree a baseline and choose a scoped first build. The timeline follows the integrations and review requirements we find.
START WITH ONE WORKFLOW
Bring us the exception
your team keeps chasing.
The stalled shipment, the disputed invoice or the missing document that crosses several teams before anyone owns the outcome.
